Skill based dialing
The skill based predictive dialing helps customers to optimize the utilization of the agents on the floor and hands over relevant leads to the specific agents. Multiple skills can be set for a Tele-Caller for outbound predictive dialer mode. Skills can be language, product expertise, etc. The skill matrix will have the skill details of agents so that when a call is connected then it is routed to the right skilled agent on the floor.