New Features
Email Notifications
Email notification is a feature of the MediaWiki software on which Wikipedia runs. It allows editors who have registered an account and provided an email address to receive automatic email notifications when their user talk page or other watchlisted page is changed.
GST Billing
Goods and Services Tax is the new twist in the Indian economy which has completely altered the system of business entities of the country. The presence of GST has poured a sigh of relief for many business owners as its one nation one tax approach prevents them from paying multiple taxes.
Dialer System
Dialer is an application used in call centres to automate the process of dialing to external phone numbers so that the agents can attend to certain calls selectively. Call centres want to increase the productivity. That is why many outbound call centres employ dialers that automatically dials.
IVR System
Map several numbers at the backend of your virtual number. Connect calls to multiple agents to resolve call queries and help your organization to be responsive. Distribute your business calls to various agents as per the callers’ requirement. Set a distinct extension number for your agents attending calls to connect your customers to the concerned agent directly.
Outbound/Inbound Calls
An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include telemarketing, sales or fund-raising calls. An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, although calls may be made from employees rather than customers.
Call Center
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers.