1) Blended Inbound and OutBound Process Management.
2) Has web based Real Time Monitoring of Agents.
3) Integrated Voice Logger for All Calls Connected to Agent.
4) Integrated Agent Screen Capture with every call to Agent.
5) CTI Integrated with almost all top EPABX Company.
6) API for 3rd Party Software Integration.
7) Home Grown Solution and hence highly customizable on requirement.
8) IP Communication supports G711 and G729 Compression.
9) Integrated SIP Phone at Agent with G729 License.
10) Skill based routing for Inbound and Outbound Calls.