Voice menus
Organize greeting and department choices so callers can reach sales, support or another service without guessing whom to contact.
Products & solutions IVR Cloud Telephony
Inbound IVR
Guide every incoming caller to the right team.
Welcome callers with a clear voice menu, direct enquiries to sales or support, and keep the next action connected to the customer record.
STINGO CONNECTED BUSINESS
Inbound IVRPeople, process and next actions.
Built around your daily workInbound IVR,
Inbound IVR,
explained.
An inbound helpline starts with the customer reaching you. Build a call flow that helps callers choose the help they need and gives your team a consistent process for answering and following up.
Department routing
Plan how incoming calls reach the responsible team, including the next destination when an agent is unavailable.
Customer context
Keep enquiry details and conversation notes with the customer record so the receiving team can continue the discussion.
Missed-call follow-up
Review unanswered enquiries and assign callbacks so a missed connection has a clear owner and next step.
From first action to follow-through
How it works, step by step.
Welcome
A customer calls your business number and hears the greeting.
Select
The caller chooses the department or type of assistance through the IVR menu.
Route
The configured call flow connects the enquiry to the relevant team.
Resolve
Record the conversation and assign a callback, sales follow-up or service action.
Illustrative use case
One helpline for sales and customer support
A customer calls about an existing service request and selects support. The support team reviews the issue and records the next action. A new buyer selecting sales reaches the sales workflow instead, keeping both enquiry types organized.
Inbound IVRA shared process. A visible next step.
01Welcome
02Select
03Route
04Resolve
Make the demo relevant to your team
Start with your real workflow.
Bring your preferred greeting, department menu, business hours and agent list. Map unanswered-call handling and after-hours requirements, then review number setup and routing options during the demo.
Discuss your requirementsYour questions, answered
Before you get started.
Practical details to help you plan the right setup for your team.
What does an inbound IVR do?
It answers incoming business calls with a voice menu and routes callers according to the configured choices.
What happens when nobody answers?
Agree on a fallback destination and callback process during setup. Review how missed enquiries will be tracked and assigned to your team.
Can sales and support share a number?
A department menu can separate sales enquiries from support requests. Confirm the number and routing configuration needed for your teams.